Returns & Shipping Information

Returns and Refunds Policy:

At Driven By Dirt, we value your satisfaction with our products. If for any reason you are unhappy with the product you receive, we would like to hear from you. Our aim is to provide you with high-quality prints that meet your expectations. To ensure a fair resolution, please follow the guidelines outlined below:

1. Return Process:
   a. Please return the product to us in its original condition and packaging.
   b. After receiving the returned product, we will carefully review the order and circumstances.
   c. Based on our assessment, we will work with you to reach a fair agreement. 

2. Return Shipping:
   a. The customer is responsible for the cost of return shipping.
   b. Please ensure that the returned product is adequately packaged to prevent damage during transit.
   c. We recommend using a reliable shipping method with tracking to ensure safe delivery.
   d. Please make contact with us before returning items..

3. Timeframe for Returns:
   a. Returns must be made within a reasonable time frame.
   b. Unless otherwise specified, the timeframe for returns is six weeks from the date of purchase.

4. Exclusions:
   a. We do not accept returns or provide refunds for products that were purchased in the wrong size.
   b. Our sizing is standardized, and each product page includes a size chart to assist you in making the right choice.

Shipping Information:

We prioritize efficient and reliable shipping methods to ensure prompt delivery of your orders. Please take note of the following details:

1. Shipping Services:
   a. We primarily use New Zealand Couriers, which offers an overnight service for most shipments.
   b. Bulk orders bound for the South Island will be sent via Post Haste couriers, with an estimated delivery time of two days.

2. Courier Network Status:
   a. To stay updated on the status of the courier network, you can visit the following links:

   • New Zealand Couriers: www.nzcouriers.co.nz/network-status/
   • Post Haste: www.posthaste.co.nz/network-status/

3. Customer Responsibility:
   a. Once the item(s) have been collected by the courier, they become the responsibility of the customer.
   b. Please ensure that you provide accurate delivery information to avoid any issues with receiving your order.

If you have any further questions or concerns about our returns policy or shipping procedures, please feel free to contact our customer support team. We are here to assist you and ensure that you have a positive experience with Driven By Dirt.